Our team may ask you to attach an MSInfo report to your ticket as these reports can assist us with diagnosing and troubleshooting problems you may be encountering.
To generate an MSInfo report:
- Press the Windows Key + R to open the "Run" command.
- In the text box type MSInfo32 and click "OK" - this will open the System Information window.
- In the System Information window, click "File" in the top left corner and then click "Save" from the drop-down menu.
- Name your file MSInfo32 and save it somewhere you can easily access, such as your desktop.