When creating a ticket, the form may ask you to include your Player Cloud ID. This is a string of letters and numbers that serve as a way for us to identify you.
You can find your Player Cloud ID by going into the Options menu and selecting the "General" tab. Your ID will be displayed in the middle of the page, however, it will be hidden. To reveal your ID you will need to click the eye icon found beside it.
Your Player Cloud ID may also appear if the game encounters a save error. Should this happen, please ensure you take a screenshot of the error and your ID in full.