Whilst writing a ticket, the form may ask you to include your Player ID. This is a string of letters and numbers that serve as one way for us to identify you.
You can find this ID by going into the main menu of the game and selecting "settings". Your ID will be in the bottom left of the screen.
Your Player ID may also appear if the game encounters a save error. Should this happen, please ensure you take a screenshot of the error and your ID in full.