I purchased a character from the store and now I’ve bought the DLC – can I have a refund?

If you have purchased an individual Survivor/Killer with Auric Cells or Iridescent Shards and then later purchased the Chapter which contained the aforementioned character - you may be eligible for a refund for your initial purchase.

If the window between your individual character purchase and the purchase of the full Chapter is less than 30 days, you can reach out to our Support Team here so they can investigate your case.

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