Please open your purchase history and ensure you purchased cells for the correct platform – XB1 and Windows Store are still separate in terms of our game. If you have accidentally purchased cells for the wrong platform, please contact Microsoft for a refund. As we do not process payments ourselves, we can’t provide this for you, nor are we able to manually credit you with cells.
If you do not fit into this category, please contact us straight away with a screenshot of your Player Cloud ID. You can find this at the bottom right of the “settings” menu in-game