I purchased a character, but I didn't get an additional outfit

Please note that when purchasing a Survivor or Killer with Auric Cells or Iridescent Shards from the in-game store, you will only receive one outfit. The secondary outfit is a DLC exclusive, given to players who purchased the Chapter in which that character is featured.

If you have purchased a Chapter and are still missing an outfit for a character, please reach out to our Support Team here.