For transactions made outside of the game client, please follow the guidelines of the store that processed your transaction. For more information you can visit:
Appstore:
https://support.apple.com/en-us/HT204084
https://support.apple.com/en-us/HT204084
Google play store:
STEAM
Epic Games Store
Stadia
Microsoft Store (Windows)
PlayStation™ Store
Microsoft Store (Xbox)
Nintendo eShop
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