F.A.Q.
Crossplay FAQs
- How can I add friends from other platforms?
- How can I find out what platform a player is on?
- If I report a player from another platform, what happens?
- What happens if one platform gets an update later than others?
- What happens if I deactivate cross-play?
- How do I deactivate cross-play?
Purchases and Billing
- (PS4) I’ve purchased some cells but have not received them
- (Steam) I’ve purchased some cells but have not received them
- (XB1) I’ve purchased some cells but have not received them
- I bought an item by mistake – can I have a refund?
- I have a question about my DBD merchandise order
- I purchased a character from the store and now I’ve bought the DLC – can I have a refund?
Customer Support
- I have a query about an item I ordered from the DBD Merch store
- How do I submit a support ticket?
- How long will it take customer support to get back to me?
- How do I check the status of a ticket?
- What is my Player ID?
- Help! I have lost my progress!
Technical
- Will mouse and keyboard be supported on console?
- Untrusted System File
- Connection Error Codes 8012 and 8014
- The game isn't registering my mouse clicks
- EAC Error Code 4
- EAC Error Code 3