BHVR Account/Cross Progression
- What is Cross-Progression?
- Can I disable cross-progression or unlink my accounts after enabling it?
- Can I link more than 1 account on a certain platform (like 2 Steam accounts?)
- Do my previous purchases transfer across platforms?
- I have different names on my consoles and PC accounts. What happens when they're merged?
- Why do I have a different amount of Auric Cells on each platform?
Crossplay FAQs
- How can I add friends from other platforms?
- How do I deactivate cross-play?
- How can I find out what platform a player is on?
- If I report a player from another platform, what happens?
- What happens if one platform gets an update later than others?
- What happens if I deactivate cross-play?
Purchases and Billing
- (PS4) I’ve purchased some cells but have not received them
- (Steam) I’ve purchased some cells but have not received them
- (XB1) I’ve purchased some cells but have not received them
- I bought an item by mistake – can I have a refund?
- I have a question about my DBD merchandise order
- I purchased a character from the store and now I’ve bought the DLC – can I have a refund?
Customer Support
- How do I submit a support ticket?
- What is my Player ID?
- Help! I've encountered an error message!
- How can I get a twitch shirt for my character?
- I have a query about an item I ordered from the DBD Merch store
- How long will it take customer support to get back to me?
Technical
- Session Closed: "Dead Match" error
- EAC Error Code 4
- Steam Overlay error
- Steam Offline error
- What are the minimum requirements to run the game?
- Will mouse and keyboard be supported on console?