F.A.Q.
Customer Support
- I have a query about an item I ordered from the DBD Merch store
- How do I submit a support ticket?
- How long will it take customer support to get back to me?
- How do I check the status of a ticket?
- What is my Player ID?
- Help! I have lost my progress!
DBD Mobile
Game
- What is Dead by Daylight?
- What are Bloodpoints?
- What is the Bloodweb?
- What is the Shrine of Secrets?
- Advanced character customisation
- What do items do?
Killer
- What are the differences between each killer?
- Killer: How to win
- Defending generators
- Chasing
- Noise indicators
- Blood trails
Survivor
Technical
- I've tried to buy cells but they're not in my account
- I'm trying to buy something from the in-game store but I'm being told my purchase has failed
- What OS do I need in order to play?
- I have a 32-bit system. Can I play the game?
- How do I check if my GPU supports DX11? Do I need DX11 to play?
- EasyAntiCheat (EAC) Driver Enforcement Error