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  1. Dead by Daylight
  2. F.A.Q.
  3. Customer Support

Customer Support

Basic questions regarding customer support.

  • How do I submit a support ticket?
  • What is my Player ID?
  • Help! I've encountered an error message!
  • How can I get a twitch shirt for my character?
  • Security Update
  • I have a query about an item I ordered from the DBD Merch store
  • How long will it take customer support to get back to me?
  • Help! I have lost my progress!
  • I have encountered a bug. How do I report it?
  • What should and should not be reported?
  • Can I report a player for face-camping?
  • What happens to players that I have reported?
  • What happens if I have been “soft-banned”?
  • What happens if I have been permanently banned?
  • When do you hold tournaments?
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Mature 17+ - Blood and gore, Intense violence, Strong language
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