Customer Support
Basic questions regarding customer support.
- 02/12/21 - Auric Cell Charm Temporarily Disabled
- How do I submit a support ticket?
- Help! I have lost my progress!
- Can I Hide the In-Game Chat?
- What are your official social media channels?
- GDPR Requests
- Ranks/Grades and Skill-based Matchmaking
- Data Tracking in Dead by Daylight
- Security Update
- I have a query about an item I ordered from the DBD Merch store
- How long will it take customer support to get back to me?
- What is my Player ID?
- Help! I've encountered an error message!
- I have encountered a bug. How do I report it?
- What should and should not be reported?
- Can I report a player for face-camping?
- What happens to players that I have reported?
- What happens if I have been “soft-banned”?
- What happens if I have been permanently banned?
- How can I get a Twitch shirt for my character?
- When do you hold tournaments?