Skip to main content
Behaviour Interactive
  • Behaviour Account
  • Buy Game
  • Sign in
  • Deutsch Español Français Italiano 日本語 한국어 Polski Português Русский ไทย 简体中文
  • Behaviour Account
  • Sign in
Deutsch Español Français Italiano 日本語 한국어 Polski Português Русский ไทย 简体中文
  • Microsoft (PC)
  • PlayStation 5
  • Xbox Series X|S
  • Retail
What can we help you with?
  1. Dead by Daylight
  2. F.A.Q.
  3. Purchases and Billing

Purchases and Billing

Frequently asked questions regarding refund processes and other purchase issues.

  • (PS4) I’ve purchased some cells but have not received them
  • (Steam) I’ve purchased some cells but have not received them
  • (XB1) I’ve purchased some cells but have not received them
  • I bought an item by mistake – can I have a refund?
  • I have a question about my DBD merchandise order
  • I purchased a character from the store and now I’ve bought the DLC – can I have a refund?
  • I purchased a character in-store but I only have one set of clothing?
  • I purchased a pack of Cells but am missing the extra %
  • If I have xx levels on the current tome and buy the Premium Pass, will I gain those rewards too?
  • I’m trying to purchase something from the store, but it is saying it failed
  • I’ve bought an item but I don’t like it – can I have a refund?
  • Someone else was on my account and bought some items I don’t want
Join the Dead by Daylight community
Mature 17+ - Blood and gore, Intense violence, Strong language
Behaviour Interactive Dead by Daylight Mobile
  • EULA
  • Privacy Policy
  • Terms of use
  • Press
  • Contest rules

© 2015-2020 and BEHAVIOUR, DEAD BY DAYLIGHT and other related trademarks and logos belong to Behaviour Interactive Inc. All rights reserved.

X
Microsoft (PC)
PlayStation 5
Xbox Series X|S
Retail
Type your question here...