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Behaviour Account
Sign in
English (US)
Deutsch
Español
Français
Italiano
日本語
한국어
Polski
Português
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ไทย
简体中文
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What can we help you with?
Dead by Daylight
F.A.Q.
Purchases and Billing
Purchases and Billing
Frequently asked questions regarding refund processes and other purchase issues.
(PS4) I’ve purchased some cells but have not received them
(Steam) I’ve purchased some cells but have not received them
(XB1) I’ve purchased some cells but have not received them
I bought an item by mistake – can I have a refund?
I have a question about my DBD merchandise order
I purchased a character from the store and now I’ve bought the DLC – can I have a refund?
I purchased a character in-store but I only have one set of clothing?
I purchased a pack of Cells but am missing the extra %
If I have xx levels on the current tome and buy the Premium Pass, will I gain those rewards too?
I’m trying to purchase something from the store, but it is saying it failed
I’ve bought an item but I don’t like it – can I have a refund?
Someone else was on my account and bought some items I don’t want
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