Purchases and Billing
Frequently asked questions regarding refund processes and other purchase issues.
- (PS4) I’ve purchased some cells but have not received them
- (Steam) I’ve purchased some cells but have not received them
- (XB1) I’ve purchased some cells but have not received them
- I bought an item by mistake – can I have a refund?
- I have a question about my DBD merchandise order
- I purchased a character from the store and now I’ve bought the DLC – can I have a refund?
- I purchased a character in-store but I only have one set of clothing?
- I purchased a pack of Cells but am missing the extra %
- If I have xx levels on the current tome and buy the Premium Pass, will I gain those rewards too?
- I’m trying to purchase something from the store, but it is saying it failed
- I’ve bought an item but I don’t like it – can I have a refund?
- Someone else was on my account and bought some items I don’t want