What is my Player Cloud ID?
When creating a ticket, the form may ask you to include your Player Cloud ID. This is a string of letters and numbers that serve as a way for us to identify you.
You can find your Player Cloud ID by going into the Options menu and selecting the "General" tab, then selecting the "Account" tab on the left hand side of your screen. Your ID will be displayed in the middle of the page, however, it will be hidden. To reveal your ID you will need to click the "Show" button found beside it.
Your Player Cloud ID may also appear if the game encounters a save error. Should this happen, please ensure you take a screenshot of the error and your ID in full.
How do I find my Player Cloud ID if I am banned?
If you are banned, you can find your Player Cloud ID at the bottom of the pop-up ban message.
By clicking "Cloud ID: Press here to display your Cloud ID" you will be able to see it and use it for any ban appeal or other place where a Player Cloud ID is requested.
An example of the pop up message can be seen here:
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