I've purchased Auric Cells but have not received them

If you haven't received the Auric Cells you purchased after 24 hours, we ask that you please refer to the section below which correlates to your platform for further instructions. 

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Steam, Epic Games, Stadia

First, please restart Dead by Daylight and then head into the in-game store. Sometimes Auric Cells will get stuck in a pending state and heading back into the store may fix this issue. 

Also, please ensure that you did not use a VPN during the purchase of your Auric Cells as this can alter the price of Auric Cells and occasionally cause the purchase to fail.

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Xbox One, Xbox Series S/X, Microsoft Store

Please open your purchase history and ensure you purchased Auric Cells for the correct platform – Xbox One and Xbox Series S/X are separate from the Microsoft Store in terms of Dead by Daylight accounts.

If you have accidentally purchased Auric Cells for the wrong platform, please contact Microsoft Store or Xbox support for a refund. As we do not process payments ourselves, we can’t provide this for you, nor are we able to manually credit you with Auric Cells. 

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PlayStation 4, PlayStation 5

First, please try restarting Dead by Daylight and then head into the in-game store. Sometimes Auric Cells will get stuck in a pending state and heading back into the store may fix this issue. 

If your store says “there are no packs available” you may have an issue where your account/game/store regions are not matching. This causes what is known as a “SKU Mismatch” due to PlayStation's regional settings. 

Unfortunately, the only way to resolve this will be to arrange a refund by reaching out to PlayStation. As we do not process payments ourselves, we can’t provide this for you, nor are we able to manually credit you with Auric Cells. 

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Switch

Please open your purchase history and ensure that you purchased Auric Cells on the correct Nintendo Account.

If you have purchased Auric Cells on the wrong Nintendo Account, we ask that you please reach out to Nintendo for a refund.

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If none of the above scenarios apply to you, we ask that you please reach out to our Support Team here, and provide them with a receipt of your purchase so that they can investigate your case in further detail.

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