Events
News & Announcements
Live Patch Notes
Public Test Build (PTB)
Game Rules
- How to report a player
- What actions will result in a permanent ban?
- Abuse of support services
- Ban evasion
- Can I appeal my disconnection penalty?
- How long do temporary bans last?
Behaviour Account / Cross Progression
Player Support
- How do I redeem a code?
- I lost access to my DLC
- How to set a PS5 as your primary account
- DLC on Xbox
- DLC on PlayStation
- How does Epic's Support-A-Creator program work, and how do I sign up?
Technical Support and Troubleshooting
- Network Troubleshooting
- How to collect your Dead by Daylight logs
- How to generate a DirectX Diagnostic (DxDiag)
- How to generate a Microsoft System Information report (MSInfo)
- Game Security Violation Detected
- I can't run Dead by Daylight on my Mac OS
Error Codes
- Error Code 130
- EAC Error Code 1
- EAC Error Code 2
- EAC Error Code 3
- EAC Error Code 4
- Error Code LS-0019
Store and Billing
- I would like a refund for my Auric Cells or DLC
- I haven't received my Auric Cells from the Store
- I got a character, but I didn't get an additional outfit
- I got an Auric Cells pack, but the bonus was not included
- I have a query about an item I ordered from the Dead by Daylight Merch Store
- I'm trying to acquire something from the in-game store but I'm being told it has failed
Cross-Play FAQ
- How can I add friends from other platforms?
- How can I find out what platform a player is on?
- What happens if one platform gets an update later than others?
- What happens if I deactivate cross-play?
- How do I deactivate cross-play?
- Can I chat with players on other platforms?
Gameplay FAQs
- Hardware Compatibility FAQ
- How to play Survivor and Killer
- What is The Rift?
- I am no longer earning Bloodpoints
- How do I get Iridescent Shards?
- Ranks, Grades, Skill Rating, and Skill-Based Matchmaking
Twitch / Prime Gaming FAQ
Fog Whispers FAQ
- What is the Fog Whisperer Program?
- How can I apply to become a Fog Whisperer?
- What is Behaviour looking for in a Fog Whisperer?
- How do I know if I'm being considered to become a Fog Whisperer?
- Are Fog Whisperers employees of Behaviour Interactive?
- Why isn’t my favorite streamer in the Fog Whisperers Program?
Fan-Created Content
- General guidelines on fan-created content
- Can I make videos about Behaviour content?
- I've received a DMCA takedown notice / copyright strike on my video
- Can I cosplay as a character from a Behaviour game?
- Can I sell artwork based on Behaviour content?
- Can I make/sell merchandise based on a Behaviour game?